RECEPTION OF INQUIRIES
AND APPEALS

BY PHONE: +7 (499) 495-12-51

We guarantee response to a phone call during business days, Moscow time (from 8.30 to 17:00 on business days).

We guarantee free of charge service consultation by phone, or an immediate acceptance of the application (in most cases).

BY EMAIL sale@technokvant.com

We guarantee response to inquiries within 24 hours. If the information in the request is not enough, a service specialist will contact you to clarify the details. For faster response, please include the following information in your inquiries:

• Instrument type (method of analysis)
• If the device is under warranty, the launch date
• If the warranty period has already expired, then the year of manufacture of the device
• If the device displays an error on the screen, please write down its number.
• If there are obvious defects or breakage of parts, then attach a photo of the defective parts.
• Contacts (full name, work or mobile phone and e-mail) of the device operator, if you need to clarify the details of the occurrence of a service case.

In most cases, requests received in the first half of the working day are processed on the day of receipt.